Refund Policy
Denge Music
Effective Date: 2nd June 2025
At Denge Music, we are committed to providing high-quality music education and training experiences. This Refund Policy outlines the terms under which refunds may be issued for purchases made through our platform.
1. General Policy
All purchases made on the Denge Music platform are non-refundable unless explicitly stated otherwise in writing. By completing a purchase, you acknowledge and agree to this policy.
2. Non-Refundable Items
The following products and services are strictly non-refundable:
- Online courses (including video tutorials and downloadable content)
- Course bundles and special offers
- Subscriptions and memberships
- One-on-one training sessions (unless canceled by Denge Music)
3. Refund Exceptions
Refunds may be considered in the following limited situations:
- Technical Failure: If you are unable to access your purchased course due to a system error or technical fault on our side and we are unable to resolve it within 7 days.
- Duplicate Payment: If you are charged more than once for the same course or service.
To request a refund under these exceptions, you must:
- Contact us at [email protected] within 7 days of the issue, and
- Provide your full name, email address, payment receipt, and a clear description of the problem
All refund requests will be reviewed on a case-by-case basis.
4. Processing Refunds
If your refund request is approved:
- Refunds will be processed to your original method of payment
- Please allow 7–14 business days for the refund to appear, depending on your payment provider
5. Denied Refunds
Refund requests will be denied if:
- You change your mind after accessing or downloading course content
- You fail to meet the criteria outlined in Section 3
- You misuse the course or violate our Terms and Conditions
6. Cancellation of Access
In cases where a refund is approved, your access to the course or service will be revoked immediately.
7. Policy Updates
We may update this Refund Policy from time to time. Updates will be posted on our website, and continued use of our services implies acceptance of the revised policy.